Cancellation Policy

Policy in effect 4/7/2020

Pay in advance customers: Full refund less 10% will be issued to all participants who cancel outside of 1 week. 50% return or 100% credit will be issued for participants who cancel within one week (outside of 48 hours). Full forfeiture of payment for participants who cancel within **48 hours.

Pay in person customers: For last minute bookings, customers may be prompted to pay after their lesson. If a cancellation is made within *24 hours of the lesson, customers will be sent an online invoice to cover any rental bike charges incurred from this cancellation. Customers will be responsible for the entire balance and must pay the invoice within 3 business days of receipt.

*24 hours is defined as giving notification by 9am the day before the scheduled lesson. **48 hours is defined as giving notification by 9am two days before the scheduled lesson.

Weather

SMBA instructors are not meteorologists nor are they responsible for the weather. If a lesson or clinic needs to be canceled because of inclement weather, SMBA will offer a full credit that may be used at a future date. Credits are for the original participant only and may not be transferred..